Refund or Exchange

Refund or Exchange

​Harsh Resin Store does not provide the option to refund or exchange the product once purchased. The exact size and colour are mentioned to avoid the need to exchange the product, so check images and read description before purchasing. Furthermore, the Quality Check team checks each product to ensure it does not have any defects. However, in case of any manufacturing defect, damaged item in transit or missing item in order, you can register a complaint by sending us an email at harshresinstore@gmail.com  we will initiate the refund after complete investigation.

 Returns Policy

We are proud that all our shipments go through 2 levels of inspection before packing and dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:

Products will be replaced only in case of a manufacturing defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.

If you are eligible for a replacement, you may notify us within 24 hours from the date of delivery and ship the product back to us for replacement.

Before confirming an exchange, we would require proof of a defect in the product in the form of an unboxing video, while the product is still in its packaging.

In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.

The exchange policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers, any damage / defect not covered under the manufacturer's warranty. The policy is also not applicable on any product returned without all original packaging and accessories, manufacturer's packaging if any, and all other items originally included with the product(s) delivered. Please ensure the item(s) are packed securely to prevent any damage during transit.